SK Education Solutions is passionate about its people and lifelong learning. We are constantly growing and on the look-out for new people to join our vibrant team.

 

Our current vacancy:

Customer Service Consultant

SK Education Solutions, an innovative education solutions provider offering educational solutions and platforms for school, college, university and corporate training level courses is seeking a Customer Service Consultant to contribute to the project management, technical support, maintenance and client support services of the various platforms. The qualified individual will work with our clients to assist them in creating and managing online courses and contribute to quality assurance initiatives. The Customer Service Consultant will engage daily with clients to manage incoming helpdesk queries, provide training and coordinate course development projects.

Required Experience

  • Experience with learning management systems and/or other web-based content management systems
  • Demonstrated mastery of common software employed by businesses (Microsoft Office, Google Docs, Gmail, various internet browsers)
  • Ability to multitask
  • Good communication and people skills

Desired Experience

  • Experience working with clients  
  • Experience managing projects
  • Experience providing training to groups of people

Scope of work

  • Build online courses for delivery via the educational software systems.
  • Follow detailed Standard Operating Procedures, demonstrations, and instructional manuals as provided or shown by SK Education Solutions.
  • Consult and coordinate with academic staff to support them with the development of online course content
  • Support and monitor development of new course shells and sections
  • Integrating, supporting, maintaining and documenting application functionality

Own transport is essential

Location: Norwood, Johannesburg

Remuneration: Market-related

Should you meet these requirements and wish to apply for this position, please send your CV with references to lindsay@edsol.co.za